CUCM Network Engineer #Collaboration#PUNE

Permanent opportunity with a Leading MNC for CUCM Network Engineer

Below is the company details and Job Description, kindly go through the same:-

Total Experience –

Relevant Experience into CUCM

Current CTC:

Expected CTC:

Notice Period:

Any other offer in hand:

Date of Birth:

Basically from which location:

Current Location:

Proffered Location:

Highest Qualification:

Passed out University

Passed out year

Reason for change:

Experience: 5+ years

Job Description:

Function of role is to support 2nd line support operation for Cisco Unified communications services/ Voice over IP solutions (Hosted Collaboration Solution) for global enterprise customers. He/shewould be accountable to identifying root cause and resolving issues in time, round the clock & and perform project and incident based changes to have high availability of services. As part ofnetwork transformation program , role demands to work towards identifying operation automation opportunities, collaborate with development team for required deployment, testing and achieving expected benefits

Key accountabilities and decision ownership

• Provide end to end 2nd line technical support for Unified communications services includes data centre infrastructures, IMS and Voice platform till customer end.

• Request and manage vendor support activities

• Resolve external customer’s technical issues and attend conference calls that have this in scope.

• Resolve reported incidents within service level agreements

• Provide input for planning, assessment, and implementation, of change requests.

• Perform major upgrades and changes in core platform- Cisco Call Manager, Unity Connection, CUPS, and UCCX.

• On-board new customers on the production environment through changes, testing, and updates into the inventory database.

• Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms.

• Update, maintain and improve the knowledge and inventory database.

Core competencies, knowledge and experience [max 5]:

• Advance knowledge in voice/VoIP networking and Cisco UC Collaboration technologies, specifically: CUCM (Cisco Unified Communications Mgr), Unity Connection (Voice mail), Presence, CUCDM/Voss, Cisco Voice Gateway (MGCP, H323, SIP), Jabber and CUBE-SP.

• Technical knowledge in at least two of the following areas: IMS, NGIN, ACME SBC, Nexus, Firewall (ASA), Cisco UCS, vCenter and Storage.

• Scripting/programming experience preferably on Python.

• Experience on the following tools: Remedy, Netcool, Palladion, VoIP Future, and Science Logic.

Technical / Professional Qualifications

• Any Graduates.

• 5+ years of experience in implementation & incident management role, preferably with primary technical focus on Cisco UC/Collaboration.

• Good knowledge of Automation tools Cognitive

If you are an Immediate Joiner please call Suchita on 9820388401 or email:- suchita.k@assortstaffing.com