Urgent Opening!!
Below is the requirement with one of our client @DataTeam. If you have any profiles share it to deepti@accuracy.com.sg
Position: Support Engineer
Location: Chennai
Experience:5+ Years
Mandatory Skills:
- Working knowledge Azure cloud.
- Working knowledge of Rest Services.
- Working knowledge of Postgres Databases & Application workflow
- Able to get logs for RC of issues to coordinate with development team
- Basic skills in scripting and/or programming language, but not mandatory.
- Experience with Java/J2EE and Spark. Experience in code debugging.
- Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions.
- Proactively monitor the production/critical environment and identify the potential incidents.
- Hands-on experience in Incident and problem management.
- Ability to learn and master web-based application and Rest API's
- Working knowledge Azure cloud.
- Working knowledge of Rest Services.
- Working knowledge of Postgres Databases & Application workflow
- Able to get logs for RC of issues to coordinate with development team
- Basic skills in scripting and/or programming language, but not mandatory.
- Experience with Java/J2EE and Spark. Experience in code debugging.
- Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions.
- Proactively monitor the production/critical environment and identify the potential incidents.
- Hands-on experience in Incident and problem management.
- Ability to learn and master web-based application and Rest API's
Primary Responsibilities
- Troubleshoot and identifying Root Cause
- Handling customer communication
- Working with L3 support and development team for issue resolution
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures.
- Troubleshoot and identifying Root Cause
- Handling customer communication
- Working with L3 support and development team for issue resolution
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures.
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